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FAQ

GENERAL
SHIPPING
MY ORDER
SUBSCRIPTION
SEAFOOD TIPS
SUSHI AND SASHIMI

GENERAL

How is my seafood selected?
Our in-house Fishmongers are highly qualified seafood experts. Our team includes a Culinary Institute of America trained chef and market veterans who survey the market each night to provide you with the best, freshest quality seafood available. You simply won’t find better seafood out there.

What makes FultonFishMarket.com different from other fish markets or retailers?
FultonFishMarket.com is located inside New York City’s iconic Fulton Fish Market, the largest fish market in the country. Our quality and assortment are second to none, trusted by the country’s leading chefs and restaurants, as well as thousands of home cooks. We are completely transparent about country of origin, if the seafood is wild or farmed, as well as the nutrition. You’ll also find helpful cooking tips, star chef recipes and videos. One taste and you’ll understand why our fish is the finest.

Can I send an order as a gift?
Of course! When you checkout, update the shipping address with your lucky recipient’s address. Unsure of what to get them? A FultonFishMarket.com Gift Card makes the perfect gift for your seafoodie. Simply visit our Gift Card page, choose the amount, add a message and your Gift Card will be emailed directly to the recipient for easy ordering anytime.

Do you have a store?
We do not have a physical store. Our online store FultonFishMarket.com is open 24/7 so you can shop our fresh seafood anytime!

Where are you located?
We are located in New York City’s iconic Fulton Fish Market. While FultonFishMarket.com does not operate a store within the market, you can shop the seafood stands and purchase directly from the fishmongers onsite. The physical address is 800 Food Center Drive, Bronx, NY 10474.

Is Fulton Fish Market open to the public?
Yes! Fulton Fish Market is open to the public from 2:00 AM to 7:00 AM EST, Monday through Friday. It is a temperature-controlled facility, so be sure to bring warm clothes and rubber-soled shoes so you can browse in comfort.

Customer Service hours
Monday - Thursday: 7:00 AM - 11:00 PM EST
Friday: 7:00 AM - 9:00 PM EST
Saturday: 9:00 AM - 7:00 PM EST
Sunday: 10:00 AM - 11:00 PM EST


Phone: 718-842-8908
Text: 909-639-4087
Email: customerservice@fultonfishmarket.com
Chat: Click the chat icon located in the lower right corner of your screen


SHIPPING

What is the cost of shipping?
Orders over $99 receive free 2-day shipping (after all coupons and savings are applied). If your order is under $99, applicable charges from FedEx will be calculated at checkout.

When will I receive my order?
We deliver all of our orders via Federal Express. Select your delivery date at checkout and we will be sure to deliver your product fresh and ready to enjoy.

Why can't I get delivery TOMORROW?
In short, because your fish hasn't even been landed yet. The freshest catch arrives at the Fulton Fish Market by midnight Monday - Friday, and is sold by 7:00 AM EST to some of the best restaurants in the world... AND YOU! Once you place your order, our fishmongers personally head out into the market at 1am to select your fish from the latest catch. As an example, if you select Tuesday delivery, your order is being selected from fish arriving at the market on Monday morning.

Why are there no MONDAY deliveries?
Because it won't be fresh enough for our standards. The Fulton Fish Market operates Monday - Friday from 1:00 AM - 7:00 AM EST, so any product delivered on Monday would have come out of the water on Thursday. That's plenty fresh for most seafood vendors, but not for us.

Do you ship to Hawaii or Alaska?
We currently only ship to the continental US, and do not ship to Alaska and Hawaii.

Do you ship internationally?
We do not currently ship internationally.

Do you ship to PO Boxes?
We are unable to ship to PO Boxes or FPO or APO addresses.


MY ORDER

Do I need an account to place an order?
Nope! You can check out as a guest. However, creating an account lets you add products to your cart and checkout fast. You’ll also be able to track all your orders.

How is my order packaged? How does it stay cold?
Your seafood arrives carefully packaged in a 100% biodegradable, recyclable spun cotton, thermal-insulated liner. This liner keeps the cold air in and warm air out. We only use food-safe, frozen gel packs to keep your seafood cold. Frozen gel packs are used to keep your seafood cool and fresh. Feel free to reuse your frozen gel packs.

Can I modify my order after it is placed?
As long as your modification comes in before 12:00 AM EST on the day that it is to be shipped out, our customer service team will do their best to make the requested changes to your order. Simply call them at 718-842-8908 or email them at customerservice@fultonfishmarket.com with your order number.

What if an item is UNAVAILABLE?
If you have elected to receive substitutions (see account settings), on rare occasions when product is not available in the market or not of sufficient quality (most commonly due to weather), our fishmongers will select the best available substitute based on taste, texture and cooking attributes. If a substitute is available we will notify you when the order ships, and the price will be adjusted if the substituted item is less expensive than your original item.

If our fishmongers are aware of availability issues in advance or your order shipping, our Customer Experience team will contact you to review your options. In the event that last-minute changes occur, we will not be able to contact you proactively because this process occurs between 1:00 AM and 7:00 AM EST each day.

If an adequate substitution is not available - or if you have elected to not receive substitutions - your order will ship without the unavailable item(s) and a refund will be issued.

How do I track my order?
Our orders are generally shipped via Federal Express. Once your order has been shipped, you will receive an email with the tracking number for your order.

What is your return policy?
We want to make sure you are happy with your order. Please call our customer service team at 718-842-8908 or email them at customerservice@fultonfishmarket.com with your order number. Our team will ask you about your order, and may request photos of the products/box, so please hold on to all packaging and products.

What if there is an issue with my order?
We’re sorry to hear that. If there is an issue with your order, please contact our customer service team via email, chat, text or phone.

Phone: 718-842-8908
Text: 909-639-4087
Email: customerservice@fultonfishmarket.com
Chat: Click the chat icon located in the lower right corner of your screen


SUBSCRIPTION

How do I sign up for a subscription?
Go to Fulton Fish Market Subscription page and choose your subscription and cadence. To get more of your subscription questions answered, check out our subscription FAQ page.


SEAFOOD TIPS

Can I FREEZE my fresh items?
Yes! With the exception of shellfish, items that are arriving fresh (as noted on the product page and your order confirmation) have never been frozen and may be put in the freezer in the same packaging in which it is received. If you're planning to freeze any products in your order, we recommend that you put them in the freezer immediately upon receipt.

How do I store my seafood?
Once your FultonFishMarket.com box arrives, open it up and inspect your seafood. The contents should be cool to the touch.
Fresh fish should be placed in the refrigerator. If you do not intend to use the fish within a day or two, you can freeze your fish for later use.
Live shellfish and crustaceans including oysters, clams and mussels should be placed on a baking tray or bowl, covered with a damp cloth and placed in your refrigerator.

Are whole fish cleaned before shipping?
Yes, all whole fish are gutted, descaled, and dressed (side and top fins are removed) before being shipped, unless specified otherwise.

I am looking for a specific product, but do not see it on the site. Can you get it?
If you do not see something you are looking for, please contact our customer service team at 718-842-8908. If it is available in the market, we will try to add it to our store.

Why are some products not available at times?
Occasionally, you will find one of our fresh, delicious and healthy seafood selections out of stock or out of season. Sometimes the fish simply aren’t biting! Weather can also greatly impact availability.

Is your fish wild or farmed?
We source the best, freshest fish in the world. Every product page clearly specifies if the product is wild or farmed in the product description.

How much seafood should I serve?
The short answer is it depends but here are some helpful tips.

  • The FDA recommends a minimum of 8oz of seafood per week. A serving of seafood is considered 4oz. Keep in mind that as product cooks it will lose some of it's weight.
  • When planning for events it's helpful to keep the following rule of thumb in mind. Each adult will typically consume about 1 lb of food total and children will consume about 1/2 lb. Typically people will consume a bit more during evening events. How much seafood you purchase will depend on what else you are serving. For seafood entrees we recommend about 8oz of product (before cooking) per person and for appetizers we recommend about 4oz product (before cooking) per person. For whole fish this equates to about 1lb per person since there will be some portions of it that typically are not consumed.

ADVICE ON SUSHI AND SASHIMI

Sushi is a simple food with complex flavor and devotees that span the globe. But, what is sushi, and how can you purchase seafood that may be eaten raw?

"Sushi" or "sashimi-grade" are common terms used to identify seafood considered "ready to be eaten raw". However, there is no official, regulated standard for these terms. Many seafood lovers prefer the delicate textures and flavors of raw seafood found in sushi and sashimi dishes. So how can you enjoy sushi with less risk?

Considerations for Choosing Raw Seafood

The FDA cautions against consuming seafood raw, as it can harbor parasites, bacteria, and viruses that could potentially make consumers sick. According to the FDA, superfreezing seafood in a commercial sub-zero storage freezer helps ensure parasites are destroyed, and that is required for many species of seafood to be consumed raw. When it comes to consuming raw fish one note is that it's best to focus on saltwater (marine) fish since many freshwater fish are susceptible to tapeworms. The full FDA guidance can be found here.

Buy your seafood from a trusted source such as FultonFishMarket.com. All of our seafood is chef-selected for quality and freshness, but it is not all suitable to be eaten raw without further preparation. The FDA Food Code exempts wild Ahi Tuna species from the superfreezing requirement. It also, exempts aquaculture (farmed) fish, like salmon or kanpachi given verification that the feed it's raised on is parasite-free.

Check out some of our favorite sushi choices in our Sushi/Sashimi category.