FAQ

GENERAL
SHIPPING
MY ORDER
SEAFOOD TIPS
SUSHI AND SASHIMI

GENERAL

How is my seafood selected?
Our in-house Fishmongers are highly qualified seafood experts. Our team includes a Culinary Institute of America trained chef and market veterans who survey the market each night to provide you with the best, freshest quality seafood available. You simply won’t find better seafood out there.

What makes FultonFishMarket.com different from other fish markets or retailers?
FultonFishMarket.com is located inside New York City’s iconic Fulton Fish Market, the largest fish market in the country. Our quality and assortment are second to none, trusted by the country’s leading chefs and restaurants, as well as thousands of home cooks. We are completely transparent about country of origin, if the seafood is wild or farmed, as well as the nutrition. You’ll also find helpful cooking tips, star chef recipes and videos. One taste and you’ll understand why our fish is the finest.

Can I send an order as a gift?
Of course! When you checkout, update the shipping address with your lucky recipient’s address. Unsure of what to get them? A FultonFishMarket.com Gift Card makes the perfect gift for your seafoodie. Simply visit our Gift Card page, choose the amount, add a message and your Gift Card will be emailed directly to the recipient for easy ordering anytime.

Do you have a store?
We do not have a physical store. Our online store FultonFishMarket.com is open 24/7 so you can shop our fresh seafood anytime!

Where are you located?
We are located in New York City’s iconic Fulton Fish Market. While FultonFishMarket.com does not operate a store within the market, you can shop the seafood stands and purchase directly from the fishmongers onsite. The physical address is 800 Food Center Drive, Bronx, NY 10474.

Is the market open to the public?
Yes! The market is open to the public from 1:00 AM to 7:00 AM EST, Monday through Friday. It is a temperature-controlled facility, so be sure to bring warm clothes and rubber-soled shoes so you can browse in comfort.

SHIPPING

What is the cost of shipping?
Orders over $150 receive free standard shipped (after all coupons and savings are applied). If your order is under $150, applicable charges from FedEx will be calculated at checkout.

When will I receive my order?
We deliver all of our orders via Federal Express. Select your delivery date at check out and we will be sure to deliver your product fresh and ready to enjoy.

Do you ship to Hawaii or Alaska?
We currently only ship to the continental US, and do not ship to Alaska and Hawaii.

Do you ship internationally?
We do not currently ship internationally.

Do you ship to PO Boxes?
We are unable to ship to PO Boxes or FPO or APO addresses.

MY ORDER

Do I need an account to place an order?
Yes, you’ll need an account to shop and it only takes a few seconds to set up. Creating an account lets you add products to your cart and checkout fast. You’ll also be able to track all your orders.

How is my order packaged? How does it stay cold?
Your seafood arrives carefully packaged in a 100% biodegradable, recyclable spun cotton, thermal-insulated liner. This liner keeps the cold air in and warm air out. We only use food-safe, frozen gel packs to keep your seafood cold. Frozen gel packs are used to keep your seafood cool and fresh. Feel free to reuse your frozen gel packs.

Can I modify my order after it is placed?
As long as your modification comes in before 1:00 AM EST on the day that it is to be shipped out, our customer service team will do their best to make the requested changes to your order. Simply call them at 718-842-8908 or email them at customerservice@fultonfishmarket.com with your order number.

How do I track my order?
Our orders are generally shipped via Federal Express. Once your order has been shipped, you will receive an email with the tracking number for your order.

What is your return policy?
We want to make sure you are happy with your order. Please call our customer service team at 718-842-8908 or email them at customerservice@fultonfishmarket.com with your order number. Our team will ask you about your order, and may request photos of the products/box, so please hold on to all packaging and products.

What if there is an issue with my order?
We’re sorry to hear that. If there is an issue with your order, please contact our customer service team via email, text, chat or phone.

Phone: 718-842-8908
Email: customerservice@fultonfishmarket.com
Text: 909-639-4087
Chat: Click the chat icon located in the lower right corner of your screen

SEAFOOD TIPS

How do I store my seafood?
Once your FultonFishMarket.com box arrives, open it up and inspect your seafood. The contents should be cool to the touch.
Fresh fish should be placed in the refrigerator. If you do not intend to use the fish within a day or two, you can freeze your fish for later use.
Live shellfish and crustaceans including oysters, clams and mussels should be placed on a baking tray or bowl, covered with a damp cloth and placed in your refrigerator.

Are whole fish cleaned before shipping?
Yes, all whole fish are gutted, descaled, and dressed (side and top fins are removed) before being shipped, unless specified otherwise.

I am looking for a specific product, but do not see it on the site. Can you get it?
If you do not see something you are looking for, please contact our customer service team at 718-842-8908. If it is available in the market, we will try to add it to our store.

Why are some products not available at times?
Occasionally, you will find one of our fresh, delicious and healthy seafood selections out of stock or out of season. Sometimes the fish simply aren’t biting! Weather can also greatly impact availability.

Is your seafood sustainable?
We provide sustainable seafood logos on all the sustainable seafood products we offer. Just search ‘sustainable’ on our site for a list of choices. Look for the Monterey Bay Seafood Watch and/or NOAA Fishwatch logos on the approved items. We also offer detailed sustainability information by species.

Is your fish wild or farmed?
We source the best, freshest fish in the world. Every product page clearly specifies if the product is wild or farmed in the product description.

ADVICE ON SUSHI AND SASHIMI

Sushi is a simple food with complex flavor and devotees that span the globe. But, what is sushi and how can you purchase seafood that may be eaten raw?

"Sushi" or "sashimi-grade" are common terms used to identify seafood considered “ready to be eaten raw”. However, there is no official, regulated standard for these terms. But, many seafood lovers prefer the delicate textures and flavors of raw seafood found in sushi and sashimi dishes. So how can you enjoy sushi with less risk?

Considerations for Choosing Raw Seafood
The FDA cautions against consuming seafood raw, as it can harbor parasites, bacteria, and viruses that could potentially make consumers sick. According to the FDA, superfreezing seafood in a commercial sub-zero storage freezer helps ensure parasites are destroyed, and that is required for many species of seafood to be consumed raw.

Buy your seafood from a trusted source such as FultonFishMarket.com. All of our seafood is chef-selected for quality and freshness, but it is not all suitable to be eaten raw without further preparation.

The FDA Food Code exempts the following species from the superfreezing requirement.

These include:

Consuming raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.